Guest Services Specialist Technical Certificate

For Fall Term 2021, we are offering in-person, hybrid, remote and online courses.  
For more information, view class types

You thrive on meeting and interacting with new people and want a career that plays to your friendly personality and your penchant for service. Seminole State’s Guest Services Certificate could be the first step to your success. With this 15-credit certificate, you’ll learn the concepts of customer service, management, leadership and more. These skills will prepare you to create an optimal guest experience at various sites within the hospitality industry. Plus, with the credits you earn, you can continue your education with the Associate in Science degree in Hospitality and Tourism Management.

Related Programs

Getting Started: Fall Term 2021

June 14:  Financial Aid

Aug. 16:  Application

Aug. 23:  Classes Begin

Other Important Dates »

Why Seminole State?

  • Dedicated faculty: Faculty are "scholar-practitioners" with industry experience as well as academic credentials.
  • Affordable tuition: Seminole State has significantly lower costs than Florida's universities.
  • Industry involvement: Our industry-focused certificate programs offer excellent connections to Central Florida employers.
  • Hands-on experience: Practical, hands-on learning experiences prepare students to apply their knowledge to real-world situations.
  • Continuing education: Many credits earned in certificate programs can be applied toward an Associate in Science (A.S.) or bachelor's degree at Seminole State.
  • Career advancement: Graduates are prepared for immediate entry into the workforce upon certificate completion.

Additional Information

Guest Services Specialist
Type: Technical Certificate
Major Code: GUESTSV-CC
CIP: 0252090403

Program Description

Available Course Course Not Offered Summer 2021
This course introduces the elements of the hospitality industry.
This course analyzes the important topics of customer service and consumer trends influencing hospitality services, developing and maintaining a service culture, managing service encounters, the importance of market research, building and maintaining customer relationships, providing customer service through the servicescape and the impact of technology on customer service. Students will also evaluate the characteristics of professionalism and distinguish their responsibilities as professionals.
This course focuses on the different roles of employees from beginning leaders, newly-promoted supervisors or anyone planning a career in the hospitality field. The content considers the viewpoint of all levels associated to create an informed picture of management and supervision in the hospitality industry.
This course defines the roles of the human resource department in the hospitality industry. It examines human resources functions, including job descriptions and specifications, recruitment and hiring, orientation and training programs, compensation and benefits, labor relations and managing human resources in a global environment.

Any HFT or FSS prefix course

Total Credits: 15

Your tuition shouldn’t go against your intuition.

Your pursuit of higher education is admirable. So why struggle with high tuition in the process? Here we make life’s next steps affordable. Whether you’re seeking a university transfer (A.A.) degree, a four-year bachelor’s, an Associate in Science degree or even earning a technical certificate, you’ll find reasonable tuition and payment plans that make sense. And to us, that’s scholarly.

Go For Less.

Tuition and Fees

 Technical Certificate12 Credits18 Credits24 Credits28 Credits
Tuition and Fees$1,253$1,879$2,505$2,923
Books and Supplies$1,000$1,ooo$1,000$1,000

For more information on Seminole State's tuition and fees, please see the 2020-21 fee schedule.

* Tuition costs are based on Fall 2020 and Spring 2021 terms, with an equal number of credit hours per term for in-state students. Lab fees and other fees that may be assessed at the time of registration may be viewed in the College fee schedule. As Seminole State is a commuter college with no residence halls on its campuses, costs for room and board are not calculated.

Career Opportunities

  • Catering Manager
  • Concierge
  • Front Office Lead
  • Front Office Representative
  • Guest Services Representative
  • Guest Services Specialist
  • Hotel Manager
  • Restaurant Manager