Student Complaint Process for Online Courses and Programs

Seminole State College of Florida strives to provide students a robust educational experience. Students wishing to file a complaint about an online course or program students should file a complaint following the applicable complaint process below:

• Student Concerns and Complaints (Procedure 3.0800)
• Grade Appeals (Procedure 4.0300)
• Resolving Discrimination Concerns (Procedure 1.0600)
• Student Tuition and Fee Refunds (Procedure 5.0450)
• Student Code of Conduct (Policy 3.090)
• Accommodation of Disabled Students (Procedure 3.0600)

State of Florida Complaint Process

Out-of-state distance education students participating under SARA, who have completed the internal institutional grievance process and the applicable state grievance process, may appeal non-instructional complaints to the FL-SARA PRDEC Council. For additional information on the complaint process, please visit the FL-SARA Complaint Process page.

Specific complaint procedures can be found on the State of Florida Department of Education website.

• FDOE Student Complaint Process (SARA)
• FDOE Student Complaint Procedures (SARA)