Healthcare Services Specialist Technical Certificate

For Fall Term 2021, we are offering in-person, hybrid, remote and online courses.  
For more information, view class types

Traditional face-to-face classes held on campus on set days and times. Masks/cloth face coverings and other precautions are strongly recommended.

The backbone of medical offices isn’t the doctors; it’s the people who run the office – and that could be you. This technical certificate includes a series of courses that will prepare you to become an integral part of medical office operations. Graduates from this program will also be trained in healthcare insurance regulations and payment systems.

Related Programs

Getting Started: Fall Term 2021

June 14:  Financial Aid


Aug. 16:  Application


Aug. 23:  Classes Begin

Other Important Dates »

Why Seminole State?

  • Dedicated faculty: Faculty are "scholar-practitioners" with industry experience as well as academic credentials.  
  • Affordable tuition: Seminole State has significantly lower costs than Florida's universities.
  • Industry involvement: Our industry-focused certificate programs offer excellent connections to Central Florida employers.
  • Hands-on experience: Practical, hands-on learning experiences prepare students to apply their knowledge to real-world situations.
  • Continuing education: Many credits earned in certificate programs can be applied toward an Associate in Science (A.S.) or bachelor's degree at Seminole State. 
  • Career advancement: Graduates are prepared for immediate entry into the workforce upon certificate completion.
Healthcare Services Specialist
Type: Technical Certificate
Major Code: MEDOFFC-CC
CIP: 0351070102
Educational Pathway: MEDOFFC-CC

Program Description

Available Course Course Not Offered Fall 2021
This introductory course provides an overview of the health professions and the healthcare delivery system. Other topics include disease prevention and wellness promotion, guidelines for legal, ethical and moral practice and communication skills. Students will be introduced to the use of computers in healthcare, including diagnostic and monitoring capabilities. The emphasis of this course is to establish a firm foundation of professional characteristics, behaviors, values, skills and knowledge for students to build upon in their healthcare careers.
This is an introductory course to the language of medicine utilized by healthcare professionals. Basic word structure and formation, medical terms, abbreviations, definitions and spelling are included. Major disease processes and pathological conditions of specific body systems will be discussed.
This is an introductory course in computer applications that focuses on the effective use of word processing, spreadsheet, database and presentation software programs. Students will gain a fundamental knowledge of Microsoft Office 365 and learn skills that have practical applications in real world business situations. This course utilizes lectures and hands-on computer exercises. Lab fee required.
This course introduces the organization, financing and delivery of health care services, accreditation, licensure and regulatory agencies.
This course presents the use of an integrated medical practice management and electronic health record system (PM/EHR) in a medical office setting. Students first learn the conceptual framework for medical billing and for the use of electronic health records in medical documentation and patient management. By working through exercises of increasing difficulty that simulate the use of a PM/EHR, students develop transferable skills needed to manage the required software tasks across the total patient encounter.
This course is a study of the principles of effective management for paper-based, electronic and image records systems. Emphasis is placed on the systematic control of the life cycle of all records. Students will learn the basic legal background requirements for the release, retention and storing of records and laws regulating the management of such records. Principles of cost, efficiency and performance are covered as related to the management of all records. Students will also learn how to manage files on their electronic storage device. Career opportunities in records management are included.
This course develops effective oral and written business communication skills to create successful human relations. Communication skills are taught in the four language areas: listening, reading, writing and speaking. Studies include grammar, proofreading, editing and business communication composition.
In this course the student will become familiar with common medical billing practices, the health insurance industry, legal and regulatory issues and differences in reimbursement methodologies. The student will learn principles of medical billing related to proper claim form preparation, submission and payment processing and the follow-up process.
This introductory course provides an overview of the health professions and the healthcare delivery system. Other topics include disease prevention and wellness promotion, guidelines for legal, ethical and moral practice and communication skills. Students will be introduced to the use of computers in healthcare, including diagnostic and monitoring capabilities. The emphasis of this course is to establish a firm foundation of professional characteristics, behaviors, values, skills and knowledge for students to build upon in their healthcare careers.
This course is designed to help college students understand the vital concepts about health and effective living. Topics include studying some of the scientific principles, identifying related health problems and issues in our changing society and environment and providing a background for intelligent decisions throughout one's lifetime concerning health.
This is an introductory course to the language of medicine utilized by healthcare professionals. Basic word structure and formation, medical terms, abbreviations, definitions and spelling are included. Major disease processes and pathological conditions of specific body systems will be discussed.
This course is designed to provide the knowledge and skills needed to meet emergency first aid situations. There will be comprehensive training in recognition, evaluation and handling victims of illness or accidents. Students, after successful completion, will receive an American Heart Association Basic Life Support (BLS) card. Lab fee required.
The student will gain knowledge about theories of care when dealing with different dementias, activities for meaningful dementia care, medication administration, behavior management, communication and methods of involving the family in the care of the patient.
This course is designed to provide students the opportunity to apply classroom theory to practical, work-related applications. Seminars may be a component of this course and regular contact with the assigned faculty advisor is required. Students may earn internship credits based on the completion of the required work experience and satisfactory completion of assignments including, but not limited to, seminars and a project. This course may be repeated based upon the student’s academic program.
This course is designed to provide students the opportunity to apply classroom theory to practical, work-related applications. Seminars may be a component of this course and regular contact with the assigned faculty advisor is required. Students may earn internship credits based on the completion of the required work experience and satisfactory completion of assignments including, but not limited to, seminars and a project. This course may be repeated based upon the student’s academic program.
This course is designed to provide students the opportunity to apply classroom theory to practical, work-related applications. Seminars may be a component of this course and regular contact with the assigned faculty advisor is required. Students may earn internship credits based on the completion of the required work experience and satisfactory completion of assignments including, but not limited to, seminars and a project. This course may be repeated based upon the student's academic program.
This is a travel/study course combining preparation on campus, travel and study in the discipline of health sciences. Content is variable depending on the program in which the student enrolls and the specific topics to be covered. Students must be 18 years of age on or before departure. Permission of the instructor is required.
Students will acquire the knowledge, skills and abilities to succeed in college-level research by identifying, evaluating and using diverse information sources from the internet and library databases. This course follows the research process with a health science focus that includes developing topics and thesis statements, creating search strategies and critically evaluating and ethically citing sources. These research and critical thinking skills are crucial for success, not only in college, but also in the health science workplace. This six-module online course teaches students how to apply information literacy competencies to the research process. Each module addresses one of the six Frames identified by the Framework for Information Literacy for Higher Education (ACRL, 2015) which employs the concepts of meta-literacy, metacognition and threshold concepts. Each frame is a broad concept to assist learning and embracing new understandings about information, research and scholarship across disciplines.
This course provides an overview of medical and psychosocial aspects of chronic diseases, including issues of disability management.
This course is designed to enhance student understanding of the specific health benefits that come from positive communication between medical professionals and patients, clients, staff or other lay audiences. Students will be exposed to a variety of communication strategies relevant to the health professions. Topics will include written and oral communication techniques for health and business-related situations.
This course is designed to allow students to explore current issues and topics in health science through online instruction.
This course is designed to allow students to explore current issues and topics in health science through online instruction.
This course is designed to allow students to explore current issues and topics in health science through online instruction.
This course is designed to provide students with the opportunity to apply classroom theory to practical, work-related applications. Seminars may be a component of this course and regular contact with the assigned faculty advisor is required. Students may earn internship credits based on the completion of the required work experience and satisfactory completion of assignments including, but not limited to, seminars and a project. This course may be repeated based upon the student’s academic program
This is an introductory course for health educators that encompasses learning theories and instructional methods. Focus is placed on commonly used and innovative theories with emphasis on determining applicability to the simulation environment. The course will include basics of instructional development, curriculum design and principles of formative and summative evaluation. Teaching methods that promote learning and provide motivation for continued learning will be explored.
This course focuses on the delivery of client-specific health education. An emphasis will be placed on assessing and delivering educational programs that include health, wellness, disease, disease prevention and quality of life. Students will learn to evaluate training methods, curriculum, objectives and educational experiences that will best serve diverse patient populations.
This course will review the historical trends of healthcare simulation and focus on current trends and best practices. Classroom discussions will include the development of simulation education in healthcare. A focus will be on how simulation is used in a variety of settings and by different professions.
The purpose of this course is to provide the opportunity for students to gain knowledge and skill in planning, designing and maintaining a simulation center. Content will include organizing, set-up, maintenance, trouble-shooting, technology and personnel needs for a simulation program/center.
This is an overview course of the technology used to implement healthcare simulation education programs. Modalities include, but are not limited to, computer and web-based simulators, environmental fidelity, psychological fidelity, manikin-based simulators, virtual reality, virtual environments, standardized patients and haptic simulators. Discussion will focus on how technology is used to support the educational process.
This course introduces students to various facets of natural and technological disasters while integrating public health research designs and practices. Discussions will utilize recent and historical case studies as a basis for developing the critical thinking and leadership skills needed by healthcare professionals in crisis situations. International, domestic and regional settings will be addressed as well as the social, economic and political aspects of disaster planning, preparedness and mitigation. Students also gain an understanding of basic public health concepts and methodologies.
This course will explore the role of epidemiology in healthcare practice and its impact on health policy. Types and methods of epidemiology and how it shapes prevention efforts, health promotion and public health policy will be discussed.
This course provides the student with an overview of the topic of pathophysiology for health-related degrees. Etiology, pathophysiology, diagnosis, prevention and treatment of the major human diseases are presented. Both infectious and non-infectious diseases of the human body system are included.
This course is designed for healthcare, public health and wellness professionals who desire to educate and support clients to achieve positive health goals through lifestyle changes and behavior modification. Topics will include the promotion of healthy lifestyle choices in nutrition, mindfulness and physical health. Coaching skills with a focus on the practical application of brief intervention and motivational interviewing skills is emphasized. Students will gain the knowledge and skills to develop, manage and sustain health and wellness programs while maintaining a supportive environment for behavior change.
This course is designed for students who desire to become health coaches. Health coaches help individuals adopt achievable strategies that lead to behavior change, lifelong healthy eating and improved exercise habits. Topics include coaching for smoking cessation, stress management, weight loss and preventative care practices.
This course incorporates basic research methods, processes and models in analyzing research studies and incorporating current quality standards and evidence-based protocols into healthcare. Students are introduced to the formal study of research methods, including literature search, hypothesis generation and testing, sampling theory, research design, data analysis and report-writing. Application of these methods will be utilized to research health-related and health administration-related topics.
This course is designed to prepare students to take HSC 4922 Capstone Project in Health Sciences or HSC 4922H Honors Capstone Project in Health Sciences. Students will identify their project topic, select group members, complete a team charter and hold their first learning team meeting. Internship students will develop and submit a proposal for their selected internship. Students must register for this course the semester before they plan to take the capstone course. This course will not count towards enrollment verification.
This course is a culminating experience for Health Science majors involving a substantive project that demonstrates a synthesis of learning accumulated in the major, including broadly comprehensive knowledge of the discipline and its methodologies. With faculty approval, students will complete a capstone project that aligns with their career goals in the form of a team project or internship. The course objectives reflect the student learning outcomes for this degree.
This course is designed to promote cultural competence and an appreciation for diversity through visiting other countries and interacting with their citizens and healthcare professionals. Students will examine the healthcare delivery systems and financing of healthcare, the role and challenges of the healthcare professional, and degree of collaboration within the healthcare team. Students must be 18 years of age before departure.
This course introduces the organization, financing and delivery of health care services, accreditation, licensure and regulatory agencies.
This course presents the use of an integrated medical practice management and electronic health record system (PM/EHR) in a medical office setting. Students first learn the conceptual framework for medical billing and for the use of electronic health records in medical documentation and patient management. By working through exercises of increasing difficulty that simulate the use of a PM/EHR, students develop transferable skills needed to manage the required software tasks across the total patient encounter.
In this course the student will become familiar with common medical billing practices, the health insurance industry, legal and regulatory issues and differences in reimbursement methodologies. The student will learn principles of medical billing related to proper claim form preparation, submission and payment processing and the follow-up process.
This course provides the student with the knowledge of key issues and trends of the U.S. healthcare system. This course promotes the analysis of key healthcare issues with an emphasis on healthcare policies and initiatives that shape healthcare delivery. An analysis of the current structure of profit versus non-profit healthcare organizations, financing healthcare and the impact of financial stakeholders will be emphasized. Ethical issues that develop when government, the private sector and consumers vie to influence healthcare are presented as a component of evidence-based policy revisions. Students are introduced to the different types of research, its focus, methods and the nature of their subsequent findings.
This course provides an overview of technology and information systems employed in the healthcare industry today. Topics include the Internet and health, growing use of information technology in health, electronic medical records, protecting privacy, technical considerations, health applications of the Internet and telemedicine, public policy issues, organizational issues and technical issues and challenges.
This course provides a foundational exploration of the concepts of healthcare accreditation and continuous quality monitoring. The concept of quality assurance is explored from a perspective of selected accreditation, regulatory, licensing and certification programs. The interface of accreditation and reimbursement is explored. Health information systems are used in the analysis of health care accreditation, government mandates and regulatory activities as they impact consumer outcomes. Legal implications of quality monitoring are analyzed. Social, political, professional and organizational influences upon health services delivery are explored from a perspective of demand, special populations, financing and service delivery.
This course is for non-financial managers who need basic knowledge of financial management and healthcare finance and also serves as an introductory course for those who will be more directly involved in the financial aspects of healthcare. The course includes an overall explanation of financial accounting terminology, how it works, review of financial reports and the managerial component that is necessary for everyday management in healthcare settings. The course uses actual examples from hospitals, long-term care facilities and home health agencies, as well as case studies to prepare students to read, analyze, understand and use financial statements and budgets.
This course introduces students to an overview of the basics of leadership and management with an emphasis on the roles, functions and skills necessary in the changing healthcare environment. Organizational patterns of various types of healthcare institutions, such as hospitals, long-term care facilities, outpatient services and community agencies are analyzed. Introduction to various administrative functions, including departmental functions, policy information, internal control systems, planning procedures, fiscal and personnel management, public relations and various information needs of administration will also be covered.
This course provides an overview of the legal and ethical aspects faced by healthcare consumers, practitioners, administrators and healthcare facilities. Students will be introduced to the structure of the American legal system and the principles of health law. Ethical theories and philosophies and their application to various components of the healthcare delivery system will be introduced. Medical professional ethics, HIPAA privacy and security issues will be reinforced.
This course introduces the student to the health information management (HIM) career field. Students will be provided with a strong foundation in the principles of HIM such as the content and management of the medical record, paper-based and electronic, healthcare law, classification systems, healthcare statistics and quality management. The healthcare delivery system will also be explored with emphasis placed on the hospital and medical staff organization as well as the types of healthcare facilities.
This course is a study of the principles and language of pharmacology and laboratory medicine, including drugs and drug classes, diagnostic tests, indications, techniques, expression of values and significance of findings.
This course provides an overview of all body system diseases and conditions, including etiology, signs and symptoms, diagnostic treatment modalities, prognosis and prevention. This course will provide the student the opportunity to explore basic concepts regarding the most common therapeutic medications prescribed to treat the most common human disease conditions. The five rights of drug administration and causes of medication errors will also be identified in order to enhance medical record review.
This course is a presentation of the essential anatomy and physiology of the human body. All body organ systems are discussed in a format of lecture, diagrams and audio-visual material. The course will introduce some aspects of chemistry and microbiology as it relates to healthcare, although emphasis is not placed in these areas. A knowledge of the anatomy and physiology of the human body as a basis for later study of disease processes is an essential part of the curriculum for students in the health profession.
The course builds the foundation for understanding selected concepts taken from topics which include basic operations of whole numbers, fractions, decimals and percentages, data sets, an introduction to probability and basic statistical terminology and computations. Critical thinking skills, quantitative reasoning and communicating mathematically are incorporated to prepare students for HIM 2214 Health Data Analysis Research and Management with continuation of the required course textbook. Students must complete this course with a grade of "C" or higher.
This course builds the foundation for understanding the legal and ethical aspects of health information management, including the structure of the American legal system and the principles of health law. Students will gain a thorough understanding of the role that medical record information has in legal proceedings, healthcare legislation and regulations. Topics include legal terminology, HIPAA privacy and security of health information, patient rights, and the role of HIM professionals in risk management and compliance programs. Some of the course exercises and activities include HIPAA compliance, healthcare data breaches, medical record completion and the release and tracking of health information. Students must complete this course with a grade of "C" or higher.
This course is an introduction to the collection, statistical computation, compilation and presentation of internal and external healthcare data in the following four categories: administrative, public health and financial, including value-based purchasing. In addition, the course will include basic research terminology and methodologies. Some of the course exercises include: fundamental Excel computations and data display techniques, analysis of public health data, and working with large data sets. Students must complete this course with a grade of "C" or higher.
This course examines the complex financial systems within today's healthcare environment, providing an understanding of the healthcare reimbursement methodologies used to facilitate provider reimbursement. Students will learn about applicable state and federal regulations related to HIPAA-mandated electronic claims transactions and CMS-1450 (commonly referred to as the UB-04) claims processing. Other topics such as payer requirements and voluntary insurance will be examined. An introduction to regulatory compliance, revenue cycle and charge description master (CDM) maintenance will be provided. This course will help prepare the student to pursue a multifunctional career path in areas dealing with health information management and patient financial services in physician offices and/or acute care facilities. Students must complete this course with a grade of "C" or higher.
Part one of this course covers advanced medical coding for inpatient using the ICD-10-CM and ICD-10-PCS code sets. Students will learn the key attributes of ICD-10-PCS, including organization, structure, conventions and tables. This course will allow the student to continue improving their quality and accuracy in code selection based on the official guidelines for coding and reporting, along with other official coding references. In the second half of this course, the student will engage in an in-depth study of the revenue cycle process. The student will explore each component of the revenue cycle process: payer reimbursement, patient access, documentation and charge capture, records completion and coding, and lastly, claims management. This in-depth study will prepare the student to participate in revenue cycle management activities within a healthcare organization. Throughout the entire course, the student will engage in hands-on learning using computer-assisted coding (CAC) software, encoders and groupers. Students must complete this course with a grade of "C" or higher.
This course develops an understanding of the quality management initiatives in healthcare, including utilization review, case management and risk management. The study of quality management in healthcare will be based upon the roles and influences of accrediting bodies, regulatory agencies, legislation, society and payers. An introduction is also provided in quality tools, data collection methods, as well as interpreting and reporting data. Students must complete this course with a grade of "C" or higher.
This course is an introduction to the management of health information operations. Subjects of focus will be principles of human resources, diversity, planning and budgeting, orientation and training of personnel, and organizing work processes, including evaluating and improving work performance. Students must complete this course with a grade of "C" or higher.
In this course topics of current interest are presented in group instruction.
The Practicum I will enable the student to gain hands-on practice with actual patient medical records for ICD-10-CM, CPT and HCPCS coding. Students will attend a professional meeting related to HIM/HIT to begin forming professional relationships. Students will practice the basic employability skills of resume writing and job interviewing to be prepared to make the transition from school to career. Students must complete this course with a grade of "C" or higher.
This is a capstone course for the Health Information Management A.S. program where students will complete a 40-hour supervised, professional practice experience in a Health Information Management (HIM)-related department of a hospital and/or alternative healthcare setting. The student will observe and participate in daily functions within a healthcare organization that will reinforce learned content through direct application. At the end of the experience, the student will be able to identify and evaluate various HIM functions and processes within said healthcare institution. In addition, students will prepare for the Registered Health Information Technician (RHIT) exam, culminating with sitting for the exam as part of their final course grade. Enrollment in this course is by department consent only. Students must meet all general education requirements for the degree prior to being eligible to enroll in this course. Students must complete this course with a grade of "C" or higher.
This course is designed as an introductory course focusing on the basic principles of nutrition for non-majors. Students will gain the knowledge and skills necessary to make healthful decisions to support good nutritional status.
This course provides instruction in the scientific principles of nutrition, including the role of specific nutrients, digestion of each, absorption, metabolism and sources of the nutrients and requirements of the various age groups. Emphasis is on the factors influencing the ability of individuals to maintain good nutritional status.
In this course, topics of current interest are presented in group instruction.
A study and application of science-based nutrition concepts within healthcare focusing on medical nutrition therapy in disease management.
This course focuses on the scientific principles of normal nutrition, including specific nutrients, digestion, absorption, metabolism and nutritional requirements of different age groups. This course has a special focus on the application of nutrition principles to physical health. Emphasis is placed on the interdisciplinary team approach to disease prevention and health restoration.
This unique elective course provides students an opportunity to study a specific area of nutrition that is not available in the current curriculum. Students will review the current literature and research in nutrition related to the selected topic. Topics may include a certain area of human nutrition that is not currently offered in the curriculum or emerging nutrition issues that affect the local community.
This course explores current dietary trends and examines the role geopolitical and economic forces have on our day-to-day food choices. The spectrum of popular diets and their advocates and critics will be discussed along with the current scientific research available for each. Students will reflect on the diversity of food choices, prohibitions and taboos that exist within our multicultural and multiethnic communities, with an eye toward increasing awareness and sensitivity. An emphasis will be placed on the health promotion theory and guidelines to optimize nutrition-related behaviors.
This course is designed for students who need keyboarding/typewriting skills for personal use. Students will learn to operate the computer keyboard by touch.
This course is a study of the current management principles, concepts, organizational trends, technology and human relations as related to the responsibilities of the administrative office manager. Simulations, case studies and projects are used to develop decision-making and supervisory skills necessary for office organization and administration.
This business-oriented Internet research class provides research strategies and specific search tools to find relevant and reliable information in the most effective and efficient manner from among the enormous amount of data that resides on the World Wide Web. The course addresses basic searches, selecting the right keywords, phrase searching, Boolean operators, filters, advanced search operators, evaluative criteria to determine the reliability of sites, meta-search engines, subject guides, specialty information and social media platforms. Hands-on activities allow students to utilize research strategies and search tools.
In this course topics of current interest are presented in group instruction.
This course is designed to provide students the opportunity to apply classroom theory to practical, work-related applications. Seminars may be a component of this course and regular contact with the assigned faculty advisor is required. Students may earn internship credits based on the completion of the required work experience and satisfactory completion of assignments including, but not limited to, seminars and a project. This course may be repeated based upon the student's academic program.
This course is designed to provide students the opportunity to apply classroom theory to practical, work-related applications. Seminars may be a component of this course and regular contact with the assigned faculty advisor is required. Students may earn internship credits based on the completion of the required work experience and satisfactory completion of assignments including, but not limited to, seminars and a project. This course may be repeated based upon the student's academic program.
This course is designed to provide students the opportunity to apply classroom theory to practical, work-related applications. Seminars may be a component of this course and regular contact with the assigned faculty advisor is required. Students may earn internship credits based on the completion of the required work experience and satisfactory completion of assignments including, but not limited to, seminars and a project. This course may be repeated based upon the student's academic program.
Total Credits: 27

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Your pursuit of higher education is admirable. So why struggle with high tuition in the process? Here we make life’s next steps affordable. Whether you’re seeking a university transfer (A.A.) degree, a four-year bachelor’s, an Associate in Science degree or even earning a technical certificate, you’ll find reasonable tuition and payment plans that make sense. And to us, that’s scholarly.

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Tuition and Fees

 Technical Certificate12 Credits18 Credits24 Credits28 Credits
Tuition and Fees$1,253$1,879$2,505$2,923
Books and Supplies$1,000$1,ooo$1,000$1,000
Total$2,253$2,879$3,505$3,923

For more information on Seminole State's tuition and fees, please see the 2020-21 fee schedule.

* Tuition costs are based on Fall 2020 and Spring 2021 terms, with an equal number of credit hours per term for in-state students. Lab fees and other fees that may be assessed at the time of registration may be viewed in the College fee schedule. As Seminole State is a commuter college with no residence halls on its campuses, costs for room and board are not calculated.

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