Zoom Phone Training


What is Zoom Phone?

Zoom Phone is a cloud-based VoIP (Voice over Internet Protocol) solution that allows businesses to make and receive voice calls over the internet.  

The intergrated Zoom Phone platform offers features like call recording, call forwarding, and voicemail. 

Zoom Phone FAQs

For more Zoom Phone info, visit

Frequently Asked Questions

Emergency Address Location
in the Zoom Web Portal

Upon Zoom Phone activation, please be sure to set your current Emergency Address Location in the Zoom web portal (zoom.us). Instructions on updating this field can be found in the following section. 

Any issues or questions regarding this method should be submitted to CTS HelpDesk as a Service Request for Zoom

How to set your Emergency Address Location

  • Once activated for Zoom Phone, sign into Zoom.us via SSO.
  • When prompted, SSO domain is seminolestate
  • Once logged in, select the Phone tab to the left of the screen.
A Zoom platform screenshot with the red circle outline surrounding the word Phone in the left-hand side menu.
  • From the Zoom Phone Settings menu ,
    select Edit in the Emergency Address section.
Image of the Zoom platform with red outlined circle surrounding the default address and a yellow outlined circle surrounding the word 'Edit'.
  • Enter your office/room location in the following searchable format:  BLDG (Building) Room (Room #)
    (Please note:  This search box is not case-sensitive.)
    Example:  BLDG L Room 141
  • After finding your location, select and save your location.
Image of the Zoom platform with a red outlined oval surrounding the 'Choose a company address' bullet point section.

 


Zoom Learning logo image

Training Links

Zoom Learning Center's training links are great for new users who want to see the amazing Zoom Phone features in action!

This set of training links takes you through setting up your Zoom Phone account so you can make and receive calls:

Call Delegation

Need an easy way to assign others to handle your calls?  

The following article guides you through steps of how to set up Zoom's Call Delegation and explains all the standard Call Delegation settings.


VIP Delegation

After Call Delegation is established, explore the VIP Delegation feature.

VIP Delegation provides the ability to only be accessible to contacts on your VIP list when necessary.  Please note:  You need to set up delegates first before editing VIP delegations.

 


 


FAQs

Questions

For any questions, please contact the CTS Network and Telecom team.

Note:  Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.
History.—s. 1, ch. 2006-232.

Contact

Phone: 407.708.2000