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Financial Aid makes changes to better serve students

Students who have questions about their financial aid accounts can speak with a student specialist on any Seminole State campus.

Seminole State College of Florida’s Office of Financial Aid and Scholarships has announced changes for Spring Term 2014 to better serve students.

The changes, which include a new deadlines page on the website and email address, were announced in a Jan. 17 email sent to students with financial aid on file.  

Dates and Deadlines

Starting this term, students can check the financial aid website for important dates and deadlines and other updates. The Dates and Deadlines Web page is the go-to source for this type of information. The updated page now includes first refund dates to give students who are anticipating a financial aid refund this term a better idea of when they can expect to receive it. The first refund date is the earliest projected date that refunds may be available for students with complete files.

“With the new first refund dates, the College aims to set realistic expectations for students,” says Lynn Powers, associate vice president of Business Services at Seminole State. “This date was set after looking closely at the disbursement schedule and closely matches those of other Florida state colleges. Processing can begin only after faculty members have verified that students are attending classes.”

Because of the complexity of the financial aid process, Powers added, refund dates cannot be guaranteed.

After the first refund dates, financial aid processing continues weekly throughout the term as files are completed and students become eligible. Students are encouraged to check the Dates and Deadlines page regularly for updates and reminders.

Enhanced communications

Students seeking additional information about their financial aid can now use this easy-to-remember email address, FAHelp@seminolestate.edu. Financial aid representatives will reply to emails sent to this address generally within 48 business hours. However, the former email address will remain active through Spring Term 2014.

In addition, Financial Aid also announced a plan to send more enhanced communications, so students can receive information more tailored to the type of financial aid they are awarded, Powers says. According to the financial aid office, as processing begins for Spring Term, students should:

  • Check their student email regularly for important messages regarding their financial aid.
  • Log in to their MySeminoleState Student Center frequently to make sure there are no items on their To-Do List. Only complete files will be processed.
  • Check the financial aid website for dates, deadlines and other important updates.
  • View the frequently asked questions on the financial aid website for general information about financial aid.

Seminole State's Office of Financial Aid and Scholarships helps thousands of students cover college costs each year through grants, scholarships, loans and federal work-study. For more information, visit the financial aid website.

 

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