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C.C., Information Technology Support Specialist
Certificate Type: C.C.
Major Code: ITSSP-CC
CIP: 0507030606
This certificate prepares students for employment as a microcomputer support specialist, help desk specialist, user support analyst, customer service representative, computer repair technician, computer sales person, software tester or user support specialist.
The content prepares individuals to install information technology equipment, troubleshoot information technology equipment and support information technology users.
| Major Courses |
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| CET1178C | Network Computer Maintenance and Repair (A+)
This course is an introduction to network maintenance and repair. Preventative maintenance and diagnosis of the microcomputer will be emphasized along with basic-to-advanced troubleshooting skills. Software and hardware tools will be used and evaluated in class. Preventative maintenance, upgrades, system diagnostics, configuration files, power, memory, drives, input/output (I/O), modems, communications, printing and how these topics interact in the network will be examined. Lab fee required. | 4 |
| CET1486C | Network Concepts and Operating Systems
This is an introduction to computer networks and operating systems. Computer components are identified and their functions explained. Operating system functions include command execution, disk drive operations, file maintenance, directory maintenance, batch files and system configurations. Network topics include proper logging in, logging out, network security and network questions and solutions. Operating typical business software such as word processing, spreadsheets and database management on a network will be introduced. Lab fee required. | 3 |
| CGS2100C | Office Applications
This course focuses on the concepts and operation of the main components of word processor, electronic spreadsheet, database management and presentation software programs. Students will gain fundamental knowledge of a major software suite and learn skills that have practical application in real world situations. Lab fee required. | 3 |
| CGS2108C | Advanced Office Applications
This course covers advanced microcomputer applications including word processing, spreadsheet, database, presentation and Web development. Topics include form letters, merging, desktop publishing, financial functions, amortization schedules, data tables, creating and querying a worksheet database, templates, creating customized reports and forms in a switchboard manager, embedded visuals, importing clips into presentations and Web publishing. Lab fee required. | 3 |
| COP1000 | Principles of Computer Programming
This course covers the basic concepts of computer programming. Students use a structured approach to program/algorithm design and learn logic techniques such as iteration, initialization, conditional processing, accumulation and sequencing. Also considered are programming style and program efficiency. Logic techniques and data formats are illustrated using high level programming languages. This class utilizes classroom lecture and hands-on programming exercises. A working knowledge of the Windows PC including starting programs, saving files and copying files is required. Lab fee required. | 3 |
| COP2830 | Web Programming I
Web Programming I will focus on the skills required for Web application development using XHTML, client-side scripting and basic server-side scripts. This course will explore the syntax, semantics and limitations of page layout, Cascading Style Sheets and basic scripting. Implementation of server-side scripting will be covered as it pertains to form processing. Examples of tools, W3 standards and cross-browser compatibility will also be examined. Upon completion of the course, the student will be able to design, program and publish a commercial-grade Web site. Lab fee required. | 3 |
| Total Credits: | 19 |
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