Services
Seminole State College's Computing and Telecommunication Services Department provides several basic services as the first-line support for end-users, including a Help Desk, telecommunications and hardware/software purchasing information.
Help Desk
The Help Desk (ext. 2000) is a centralized location to report computer and telecommunications problems. The staff can provide immediate assistance for many issues; unresolved issues will be forwarded to a CTS technician who will work with the user to find a solution.
Phone: 407.708.2000
E-mail: helpdesk@seminolestate.edu
Hours of Operation
- Office Hours: CTS offices and the Help Desk are open Monday - Thursday, from 7:30 a.m. - 6 p.m., and Friday from 7:30 a.m. - 4:30 p.m.
- Enterprise Systems: Enterprise Systems is available to users Monday - Thursday, from 12:01 a.m. - 10 p.m., Friday from 12:01 a.m. - 9 p.m. and all day on on Saturday and Sunday.
- Seminole State Network: The Seminole State Network is available to users Sunday through Saturday from 6 a.m. - 11 p.m. Please be aware that maintenance may occur between 11 p.m. and 8 a.m. at which time the network may be unavailable. The CTS Department will provide as much advance notice as possible when maintenance is deemed necessary.
- Pick Up/Drop Off: Requests, reports and tests may be picked up or dropped off at the CTS office during regular office hours (listed above).
Hardware and Software Purchases
CTS is responsible for advising Seminole State's departments on pricing and standards when purchasing new hardware or software. Compatibility issues must be considered before any software can be purchased and installed on a workstation, especially if that workstation is on the local area network. The same is true of the workstation itself and its peripheral equipment, e.g., printers, scanners, etc. If you have questions regarding compatibility, call the Help Desk at extension 2000.
You may be unaware of the software already available to you through site licenses. Currently, the College has purchased site-licensing for Microsoft Office Suite and GroupWise. Always contact CTS for standard configurations and pricing information.
What to Do If You Have Problems...
- After Hours (4:30 - 7 p.m., Monday - Thursday): Call the Help Desk at ext. 2000. If nobody answers your call, follow the directions on the voicemail message.
- Emergency Situations (8 a.m. - 4:30 p.m., Monday - Friday): If you have a problem during normal office hours, you should first call the Help Desk at extension 2000. If your problem cannot be resolved by the Help Desk, it will be forwarded to someone who can. If you cannot reach the Help Desk within a reasonable amount of time, call the Computing and Telecommunication Services Department at extension 2156.
If an emergency arises and you cannot reach the Help Desk or CTS, call:
- Enterprise Systems: Extension 3301 or 2155
- Microcomputer Systems: Extension 2432
- Network Systems: Extension 2108
- Non-Emergency Situations: Either call the Help Desk at ext. 2000 or send an e-mail to "helpdesk." If you call and nobody answers, leave a detailed voice message, and someone will return your call as soon as possible during our normal office hours.
User Responsibilities
The effectiveness of access control is for the most part the responsibility of users, who must assume the following responsibilities:
- Use the resource only for the purposes specified.
- Comply with established controls.
- Prevent disclosure of sensitive or confidential information.
- Log out of unattended terminals or PCs.
- Ensure that passwords are unique and are kept classified, not taped to a monitor or keyboard, etc. Users should not use a password that is associated with them or their name, even if it is spelled backwards, including their birth date, telephone number or addresses. Users should always use a series of numbers and letters that is distinctive for their password. Passwords should always be at least five alphameric characters in length.
- Change your initial password(s) at log-on or immediately after. Passwords should be changed every six months, whenever the password has been revealed to someone else or when prompted by the system at login.
- Do not use another person's login ID and password to gain access to a system or application.
- Do not allow your login ID and password to be used by another person to gain access to a system or application. You are responsible for anything done under your login information.
- The CTS Department is adopting the Acceptable Use Policy of the National Science Foundation. "Acceptable use" requires that all use of the Internet be for educational or research purposes. Additionally, Seminole State's Acceptable Use Policy requires that all use be in accordance with the laws of the United States of America and the State of Florida. The network may not, therefore, be used to transmit unlicensed copies of copyrighted software, books or articles.
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