C.C., Information Technology Support Specialist Certificate

Certificate Type: C.C.
Major Code: ITSSP-CC
CIP: 0511010311
Former CIP: 0507030606

This certificate prepares students for employment as microcomputer support specialists, help desk specialists, user support analysts, customer service representatives, computer repair technicians, computer sales persons, software testers and user support specialists.

The curriculum prepares students to install and troubleshoot information technology equipment and support information technology users. This certificate is upward compatible with the A.S. degree, Computer Information Technology or A.S. degree, Computer Programming and Analysis.

Major Courses
CET1178C	Network Computer Maintenance and Repair (A+) This course is an introduction to network maintenance and repair. Preventative maintenance and diagnosis of the microcomputer will be emphasized along with basic-to-advanced troubleshooting skills. Software and hardware tools will be used and evaluated in class. Preventative maintenance, upgrades, system diagnostics, configuration files, power, memory, drives, input/output (I/O), modems, communications, printing and how these topics interact in the network will be examined. Lab fee required.	4
CET1179	Network Concepts and Operating Systems This course is an introduction to computer networks and operating systems. Computer components are identified and their functions explained. Operating system functions include command execution, disk drive operations, file maintenance, directory maintenance, batch files and system configurations. Network topics include proper logging in, logging out, network security and network questions and solutions. Operating typical business software such as word processing, spreadsheets and database management of a network will be introduced. Lab fee required.	3
CGS2100C	Office Applications This course focuses on the concepts and operation of the main components of word processor, electronic spreadsheet, database management and presentation software programs. Students will gain fundamental knowledge of a major software suite and learn skills that have practical applications in real world situations. Lab fee required.	3
CGS2108C	Advanced Office Applications This course covers advanced microcomputer applications including word processing, spreadsheet, database, presentation and Web development. Topics include form letters, merging, desktop publishing, financial functions, amortization schedules, data tables, creating and querying a worksheet database, templates, creating customized reports and forms in a switchboard manager, embedded visuals, importing clips into presentations and Web publishing. Lab fee required.	3
COP1000	Principles of Computer Programming This course covers the basic concepts of computer programming. Students use a structured approach to program/algorithm design and learn logic techniques such as iteration, initialization, conditional processing, accumulation and sequencing. Also considered are programming style and program efficiency. Logic techniques and data formats are illustrated using high level programming languages. This class utilizes classroom lecture and hands-on programming exercises. A working knowledge of the Windows PC including starting programs, saving files and copying files is required. Lab fee required.	3
COP2830	Web Programming I Web Programming I will focus on the skills required for web application development using XHTML, client-side scripting and basic server-side scripts. This course will explore the syntax, semantics and limitations of page layout, Cascading Style Sheets and basic scripting. Implementation of server-side scripting will be covered as it pertains to form processing. Examples of tools, W3 standards and cross-browser compatibility will also be examined. Upon completion of the course, the student will be able to design, program and publish a commercial-grade website. Lab fee required.	3
Total Credits:		19