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CTS 1334C - Supporting Users and Troubleshooting Applications on a MS Windows Desktop

This course provides students with the knowledge and skills necessary to configure and troubleshoot applications and/or operating system settings regarding applications that are installed on the Microsoft Operating System stand-alone or networked client computers that may be a part of a workgroup or a network environment. Topics include application setup, e-mail and Outlook Express account configuration, Internet Explorer (IE) configuration and troubleshooting methodology, the ability to resolve issues related to usability of applications, customization of Windows settings and the ability to answer end-user questions related to application security settings. Knowledge of Network Concepts, Command Line and hardware knowledge is required. Lab fee required.

Prerequisite: CTS 1162 or CTS 1163C or CTS 1327C or CTS 1300 or permission of instructor.
Terms Offered: Spring
Credits: 4.00

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